DripClip — Refund Policy

We make every charm to order and print it fresh after you buy. Because of that, we don't accept returns for change of mind, wrong size choice, or any reason other than a fault on our side.

What we cover

We will replace or refund your order if your charm arrives:

• physically damaged or cracked
• misprinted, with blurring, banding, colour that is clearly off, or ink that scratches away
• different from what your order confirmation shows

What we don't cover

• Change of mind
• Wrong variant selected at checkout
• Normal wear over time
• Claims raised more than 7 days after delivery

How to raise a claim

Mail us at support@dripclip.in within 7 days of delivery with:

1. Your order number
2. A clear photo of the fault
3. A short video showing the damage or misprint

We won't process a claim without both. No exceptions — this protects us both.

What happens next

We review every claim within 48 hours and reply with an approval or a reason we can't accept it. You won't need to ship anything back. Keep the faulty charm.

Replacements

Approved claims get a free reprint into production within one working day. If the design has vaulted and can't be reprinted, we issue a full refund instead.

Refunds

Refunds are issued to your original payment method. For Cash on Delivery orders, we transfer to a UPI ID you share with us.

Refunds include the item price and any shipping you paid. The clock starts from approval, not from when you first wrote to us.

Contact

support@dripclip.in — reply within 48 hours, usually faster.

Two things to confirm before this goes live:

1. "7 days" — is that calendar days or working days? Makes a difference for customers who order on a Friday.
2. The support email — is support@dripclip.in live, or is there a different address currently handling orders?