Shipping Policy

Every charm is printed to order after you buy, so shipping happens in two stages: we make it, then we send it. Here's exactly how that works and when to expect your parcel.

Where we ship

We ship across [INSERT COVERAGE — e.g. all of India]. [INSERT ANY EXCLUSIONS — e.g. we currently don't deliver to certain PIN codes; you'll see this at checkout if your area isn't serviceable.]

Dispatch time

Because we print fresh after you order, nothing sits in a warehouse. Your charm is printed and dispatched within [INSERT NUMBER] working days of your order being confirmed. Custom charms may take [INSERT NUMBER] working days, as they're made from scratch.

Delivery time

Once dispatched, delivery takes [INSERT RANGE — e.g. 3–5] working days depending on your location. Metro cities are usually at the faster end of that range; remote PIN codes at the slower end.

Total time from order to doorstep: roughly [INSERT TOTAL RANGE] working days.

Shipping charges

[INSERT ONE:]

• Shipping is free on all orders.
• Shipping is a flat ₹[INSERT] per order.
• Shipping is calculated at checkout based on your PIN code and order weight. Free shipping applies on orders above ₹[INSERT].

Cash on Delivery

COD is available on eligible orders. [INSERT: whether a COD fee applies — e.g. A COD fee of ₹[INSERT] applies / COD is free.] Whether COD is offered on your order is decided at checkout — see our Privacy Policy for how that works.

How we ship

We ship through Shiprocket, which books your parcel with one of several courier partners best placed to reach your area. Once your order is dispatched, you'll get a tracking link by [INSERT — email / SMS / WhatsApp]. Shiprocket and the assigned courier may also message or call you directly about the delivery — a dispatch alert, a delivery OTP, and a follow-up if a delivery attempt fails.

Tracking your order

Your dispatch message includes a tracking link. It may open a page hosted by our courier or Shiprocket rather than DripClip. If tracking hasn't updated for [INSERT — e.g. 7] days, mail us at [INSERT EMAIL] and we'll open an investigation with the courier.

Delays

We can't control delays once a parcel is in the courier network — weather, strikes, festivals and remote-area logistics all play a part. We'll keep you posted, but we can't cancel or reroute a parcel that's already in transit.

Failed delivery

If a courier attempts delivery [INSERT — e.g. three] times and can't reach you, the parcel returns to us. We'll contact you to arrange reshipping, which is charged at the standard shipping rate. If we don't hear from you within [INSERT — e.g. 14] days of the parcel returning, we'll refund the item value minus the original shipping cost.

Lost or missing parcels

If your parcel is marked delivered but you haven't received it, check with neighbours, building security and your society gate first, then mail us within [INSERT — e.g. 7] days of the delivery timestamp. We'll pull the proof of delivery from the courier on your behalf. Full details are on our Returns page.

Wrong or incomplete address

Please double-check your delivery address at checkout. If a parcel is returned because the address was wrong or incomplete, we'll reship once you confirm a corrected address, with a reshipping charge at the standard rate.

Contact

[INSERT EMAIL] — we reply within 48 hours, usually faster.

Placeholders to fill before publishing (11 total): coverage area, any excluded regions, standard dispatch days, custom-charm dispatch days, delivery range, total order-to-doorstep range, shipping charge model, COD fee (if any), tracking notification channel, no-tracking-movement window, delivery-attempt count, unclaimed-parcel refund window, missing-parcel report window, and the support email throughout.

Two notes:

• I've kept every commitment as a placeholder rather than guessing — a shipping policy is the one page customers screenshot and hold you to, so a made-up "3–5 days" that you can't hit becomes a Consumer Protection complaint. Fill these with numbers you can actually meet, then pad them by a day.
• The failed-delivery and lost-parcel sections overlap with your Returns policy on purpose — just make sure the numbers match across both pages when you fill them in, or customers will quote the more generous one back at you.